Example of empathy statements

Category: Knowledgebase

1.    “If I am understanding correctly…” a) clarify the customer’s meaning, and b) ensure that you’re both on the same page You can’t fully empathise with a customer unless you understand their pro...

STEPS HOW TO SOLVE IM20 PAYMENT GATEWAY ISSUE

Category: Knowledgebase

Step 1:SETTLEMENT Enter in Maintenance Mode by Key In Password:777131 Function--->Settlement.   Step 2: UPDATE APP Enter in Maintenance Mode by Key In Password:777131 Menu--->FTP Download-...

Empathy statements for customer support

Category: Knowledgebase

Empathy statements: definite or clear expressions of your ability to understand and share the feelings of another person, in speech or in writing. In a customer support interaction, it’s not always e...

QR NOT APPEAR ISSUE

Category: Knowledgebase

Step to handle customer regarding QR not appear issue.   1. Reboot the machine  - OK back to normal (case close) - Not OK   2. Advice customer is the internet line ok or not - No (Active the in...

VENDING CANT BE SWITCHED ON OR POWERING UP

Category: Knowledgebase

Advise customer to provide a video regarding the issue. Advise customer to check plug if it attach and still on or off. If it off try to turn it on. -If still no power - Advise customer to open the...