Articles in this category VENDING CANT BE SWITCHED ON OR POWERING UP Advise customer to provide a video regarding the issue. Advise customer to check plug if it attach and still on or off. If it off try to turn it on. -If still no power - Advise customer to open the... STEPS HOW TO SOLVE IM20 PAYMENT GATEWAY ISSUE Step 1:SETTLEMENT Enter in Maintenance Mode by Key In Password:777131 Function--->Settlement. Step 2: UPDATE APP Enter in Maintenance Mode by Key In Password:777131 Menu--->FTP Download-... Empathy statements for customer support Empathy statements: definite or clear expressions of your ability to understand and share the feelings of another person, in speech or in writing. In a customer support interaction, it’s not always e... Example of empathy statements 1. “If I am understanding correctly…” a) clarify the customer’s meaning, and b) ensure that you’re both on the same page You can’t fully empathise with a customer unless you understand their pro... QR NOT APPEAR ISSUE Step to handle customer regarding QR not appear issue. 1. Reboot the machine - OK back to normal (case close) - Not OK 2. Advice customer is the internet line ok or not - No (Active the in...
Top articles Example of empathy statements Category: Knowledgebase 1. “If I am understanding correctly…” a) clarify the customer’s meaning, and b) ensure that you’re both on the same page You can’t fully empathise with a customer unless you understand their pro... STEPS HOW TO SOLVE IM20 PAYMENT GATEWAY ISSUE Category: Knowledgebase Step 1:SETTLEMENT Enter in Maintenance Mode by Key In Password:777131 Function--->Settlement. Step 2: UPDATE APP Enter in Maintenance Mode by Key In Password:777131 Menu--->FTP Download-... Empathy statements for customer support Category: Knowledgebase Empathy statements: definite or clear expressions of your ability to understand and share the feelings of another person, in speech or in writing. In a customer support interaction, it’s not always e... QR NOT APPEAR ISSUE Category: Knowledgebase Step to handle customer regarding QR not appear issue. 1. Reboot the machine - OK back to normal (case close) - Not OK 2. Advice customer is the internet line ok or not - No (Active the in... VENDING CANT BE SWITCHED ON OR POWERING UP Category: Knowledgebase Advise customer to provide a video regarding the issue. Advise customer to check plug if it attach and still on or off. If it off try to turn it on. -If still no power - Advise customer to open the...